Mc Ocean Holdings Sdn. Bhd (Oct 2010 - Feb 2011)

 INFO

Position Title (Level):            Member Care Support Cum Admin (Non-Executive)
Specialization:                       Customer Service
Role:                                     Customer Service - General
Industry:                                Retail / Merchandise
Monthly Salary:                       MYR 1600

Work Description         :-

I.         Identify and handle customer inquiries completely and accurately to the satisfaction of the customer

II.        Educate the customer about the organization's products and services and direct them toward available resources for self-help

III.       Maximize opportunities to up sell or cross-sell company products and services in accordance to guidelines given

 IV.      Enter customer data and other relevant information into call centre database

 V.       Maintain confidentiality of the organization's customers and data

 VI.       Adhere to work schedule as planned.